tny.im and this website were down for about 42 hours, starting on June 29 at 03:16 UTC.
The problem? BlueVM’s S19-NY server went down, taking with it the server I have/had there (and which I paid for a full year!). Other than this outage, the service had worked fine for three months, – fast network, full resources availability – since I bought it.
S19-NY is still down, without any ETA for it to come back. There’s no information in what conditions it will come back, or *if* it will come back (with the previous contents, at least). BlueVM staff is pretty much unresponsive, other than a guy who sometimes hangs on IRC and says he can’t fix the KVM instance because he doesn’t have access to it.
Of course, I no longer recommend BlueVM and I don’t plan on renewing the server I have with them.
The “solution” to put an end to two days of downtime, was to buy the cheapest SecureDragon OpenVZ server, (OpenVZ! so hard to live without my beloved KVM, I can’t even use davfs2 because there’s no fuse module!) and restore the backups I had (from four hours before the BlueVM instance went down). This has been done, except for the HTTPS certificate of tny.im… that alone is another story:
As I tried to retrieve the existing cert from StartSSL (because, stupid me, automated backups were not copying everything SSL-related, and I didn’t save it locally), I found my authentication certificate had expired. This basically means my StartSSL account is lost, unless I create a new account and ask their staff to link it to the old one. They probably won’t do that without a payment and some ID checks so… out of question. I guess, if the BlueVM server doesn’t come back, that I’ll just create a new StartSSL account and generate a new cert for tny.im. There’s no security issue with this, as the previous certificate has not been compromised (unless BlueVM is collecting certificate private keys from inside their clients’ machines…) and so it doesn’t need to be revoked.
To conclude the HTTPS point: tny.im has the HTTPS service unavailable for now, until I can retrieve the existing certificate from the previous server, or until I get a new one.
Is all the fault in BlueVM’s side? Of course not… I could have lost my love for the money earlier, bought the SecureDragon VPS yesterday already and reduce the downtime by 24 hours. But since I had hope the problems on BlueVM support were just Sunday-related, I thought that by Monday they would have it fixed. They didn’t.
On related news, I’ll take this downtime and new server acquisition as the motivation for setting up a new advanced and redundant system, so that if one server goes down, tny.im (and possibly this blog too) will continue to operate as normal. I have two servers already (assuming the BlueVM one comes up), and I plan on developing a system where firing up new instances of tny.im on any empty server will be really easy. The system will be always prepared to lose any server at any point, without data loss, and restore full service within five minutes. That way, I can add less reliable hosts, perhaps even VPS trials, to the redundant system. This also allows for scaling the service as needed. Sounds ambitious? Of course it won’t happen in a week, but I have the full summer to develop and test the system…
Why don’t I just go with some SaaS that supports scaling? Two reasons: the price is too high, and the tny.im software is not coded in a way that’s compatible with these services. Let me remember you, that while not exactly being a CGI script, tny.im is not coded in one of those fancy modern languages, and even though PHP is not exactly outdated or unmaintained, the quality of the code can make it pretty horrible or pretty good. And the code is… not perfect – it doesn’t use any popular framework, it is based on YOURLS and has many, many
hacks feature additions, plus a… very close relationship with the database.
Let me finish by saying that downtime of this kind is something to be expected if I were still hosted by FreeVPS and the like. But believe it or not, on FreeVPS and other sponsorships I’ve never seen a customer service as bad as the one of BlueVM (and it’s hard to remember an outage as big as this one). It is definitely not adequate for a paid service. In addition to S19-NY, they have many other instances down, with similar or worse downtime. The admins don’t appear to be online or reachable in any way, even by other staff members. The latest news/excuse on the S19-NY situation is that IPMI is broken and they are waiting for the provider to fix it… now tell me, does this look like a serious company, or some poor-man’s sponsorship?
EDIT: The BlueVM server is still down. tny.im is now hosted by three servers with round-robin balancing. HTTPS service was restored with a new certificate.
EDIT 7/7/2014: I forgot to update this post in time, but the BlueVM server has been up since three days ago. But I only got to know that the service was restored thanks to a friend of mine, because they didn’t reply to my ticket to inform me about it. Anyway, I don’t plan to renew this server, and BlueVM lost me as a customer (except for some really cheap deal which I’ll use as a personal/development box, and never in production).
On related news, Mirasm – the Tiny Server Redundancy Manager – is mostly finished, only needs some more testing to be put on production servers, managing the new tny.im redundancy system.
Just in case you didn’t know/notice, this website and tny.im are no longer hosted on a VPS provided by FreeVPS. Due to issues on the node where that VPS was hosted, that made it become network-unreachable, I needed to buy a new server to avoid a longer downtime.
I ended up buying a KVM-powered VPS from BlueVM because they accept Bitcoin and had a good special deal at the time. It’s my third day with the server and so far, so good. It has better specs than the server I had, and after config optimization tny.im is now able to handle more concurrent requests than it did before. I will keep readers updated and post a detailed review of the server, later.
Moving away from sponsorships is be better in the long term (less worries, proper support…), even if it means that tny.im is now unprofitable (temporarily, hopefully).
Is it just my impression, or nowadays many people with smartphones, who also have a data-capped connection at home, conserve their list of apps to update until they go to a friend’s house, find free (or school/work) WiFi, or otherwise find means to avoid having automatic updates use data on your Internet connection?
Personally, I put all of my machines to update on the last two days of the month, to avoid that situation where my stupid ISP limits the connection speed to 128 kbit/s, after I use 15 GB of data in a single month (if I can’t avoid the situation, at least the speed will only be ridiculously low for at most two days)… yeah, that’s the state of 3G data plans in Portugal (across all ISPs).
Note to self:
By default, Linux Mint brings OpenDNS (which I hate, if not for anything else, for the NXDOMAIN response it gives) as the resolvconf fallback. Deleting /etc/resolvconf/resolv.conf.d/tail as root and then restarting the resolvconf will (re)solve it. Do not waste time trying to figure out where the DNS is being hijacked on your network: the thing is right on your machine, even if you have overridden the DHCP DNS configuration on the network configuration dialogues – out of the box, it will always use OpenDNS if the DNS servers you or DHCP specified, are not available/don’t answer fast enough.
By the way: http://myresolver.info/ helps with debugging DNS issues.
This post brings to an end months of trouble, and me thinking my ISP, to add to the fact that even though my plan is unlimited, severe speed limiting starts at 15 GB of data usage, was also hijacking DNS queries to their own system. Fortunately, looks like it is not the case. At the same time, I’m disappointed with the choice of DNS fallback by the people behind Linux Mint.
If I tried to crowdfund the renewal of my domain names or server hosting, I wonder how well that would work…
For a long time, I’ve used YOURLS in my URL shortener projects. I have always liked extending it, so that it did something more than just URL shortening. The results of my work have turned, over the past two years, into what tny.im is today.
Until a few days ago, tny.im was running with software based on YOURLS. Yes, “based on YOURLS”. It wasn’t running “on top of” YOURLS. As I added more features to this URL shortener, I found it easier to just modify the core files and add rows to database tables at will. This came with a price: updating YOURLS without losing my modifications and while keeping database compatibility was really hard, requiring me to rewrite all the modifications. To make things even worse, I had modified some of the core files for them to work with the Bootstrap CSS and JS things. The statistics page (yourls-infos.php), which I had also managed to modify to a point where not only it was Bootstrap-themed, but was also the main UI for users to edit short URLs, was a specially hard problem to solve if I was updating YOURLS.
I could have stayed running the 1.5 version of the said script forever. However, it lacked many under-the-hood improvements of the 1.6 versions, and as new versions would be released, it would only become more obsolete. Again, a big problem resided on the link statistics page: it wouldn’t handle links with many clicks properly, because it would use a lot of memory. This bug no longer existed on 1.6, and this was something that kept me thinking I really should update to a newer version.
Another thing that I had heavily modified for tny.im was the public API. I had modified it to not support some methods which would disclose too much information (e.g. long URLs for paid-access links and links which had reached their hit limit), as well as added support for tny.im-specific features like the passcode, hitlimit and Bitcoin related things.
My code for all these things was really ugly. It had been progressively added and changed over the course of two years, had multiple coding styles, multiple indentation styles, multiple bug styles and God-knows-what-else. The fact that I only worked on the project sporadically meant that I often didn’t remember what I had done already, meaning there were giant mistakes like two variables for the same thing. Somehow it all worked, well enough to take to the correct destination over two hundred thousand short URL clicks.
Some days ago, I finally decided it was time to do something. I wanted to add new features to tny.im and future-proof it at the same time, but the code was impossible to maintain – the original core code, mixed with my bad code, made it seem it would inevitably break if I touched it. I knew, from the start, that the proper way to add features to YOURLS was to code plugins – but laziness, convenience and the fact that version 1.5 didn’t offer that many plugin hooks made me modify the core files, as I said above.
I had to start from scratch, doing things in a “staging” vhost that had no communication to the live tny.im website. I started by installing YOURLS on that vhost, on a database separate from the live one, of course. Then I accepted the challenge of trying to implement all the tny.im features, including the Bootstrap theme, without ever touching the core files of YOURLS.
Fortunately, version 1.6 of YOURLS had many more plugin hooks. But I knew I wouldn’t be able to implement every feature as a plugin. Things ended up like this: I consolidated my hackish plugin soup from the old tny.im scripts in a single “tnyim-framework” plugin, and things like the index page UI, link lists/folders, Bitcoin address shortening and “internet toll” features, as well as login/logout (which is separate, and has always been, from YOURLS auth methods) would keep being separate from YOURLS.
Instead of modifying core files like functions.php and functions-html.php to add my code, I put them in a separate tny.im-specific folder. It has it’s own “load-tnyim.php” file, in the style of the “load-yourls.php” file, which loads the necessary variables and files for the tny.im features and UI.
The problem with the statistics page, as well as some modifications I had made on yourls-loader.php, was solved my creating tny.im-specific files that are similar to the YOURLS ones and perform the same functions, but have my modifications. The new statistics page is based on the YOURLS 1.6 one, and it was a hassle to modify to meet the functionality of the old one, that is, Bootstrap-themed, and with that “Manage” tab that allows people to edit links. This was mainly because, as @ozh says, it is an “awful HTML/PHP soup”. Also, it has little to none plugin hooks from what I can see, but even if it had, they would never be enough to allow me to customize it to the point where I did.
Things like link preview, and the API modifications, went in the tnyim-framework plugin. And the reason why I think YOURLS is awesome, is that I managed to change much of the API behavior, adding new return and request fields, as well as obfuscating some, just with plugin hooks.
As for the database, rows specific to tny.im are now kept on their own table. The functions.php on the tny.im folder has methods for adding and editing URLs that handle the tny.im features. It works like this: the code calls my custom methods for adding/editing short links; then, things are added/edited on the normal YOURLS DB table using the core methods, and then my code takes care of the other table which stores things like link hit limit and price (for internet toll links), as well as adding the link to the users’ account when appropriate.
Speaking of user accounts, the data that relates users to the keywords they have access to, is kept also separate from YOURLS tables. Same with the lists of links feature.
Finally I moved the columns of each database table to their correct destination in the new tables – five hours worth of SQL commands. Then I moved the new script files to the vhost of the live site, after editing the YOURLS configuration file and the nginx vhost config of course. It seemed to start working right away. All this took me two days.
Now the code for tny.im is much more clean, readable and most importantly, maintainable. I can finally add new features to tny.im without breaking half of the existing ones. And I can update YOURLS without breaking the whole thing, since none of the new features are implemented in the core files. @ozh’s improvements in pages like the links statistics one and yourls-loader will not automatically get merged with the tny.im code, but I can add them manually while keeping my changes.
I’m not yet fully sure the new tny.im is clear of bugs, but over 90% of it seems to work the same or better than before. It should look and work pretty much the same as it did before – which only proves, that I really made a wrong move when I started editing core files, since everything could have been done without touching them. I think I learned the lesson, hopefully not only for YOURLS, but for most scripts which have plugin interfaces.
I think I made the most full-featured URL shortener ever seen, and obviously I’m proud (certainly too proud) of it. It’s all built around YOURLS, and I bet you wouldn’t even tell it was powered by that script at a first glance. Stay tuned as more features and bug fixes are to come.
If anyone knows of a instant messaging and VoIP solution that’s free, privacy friendly (end-to-end encryption, preferably) and, most importantly, easy to get the “average Joe” to switch to (i.e. my non-technical friends), please let me know. Bonus points if it has interoperability to work with other systems (at the eventual cost of losing some of the privacy) – that way, I wouldn’t need to get all my friends to switch.
(Of course, Google Talks/Hangouts, Skype and anything Facebook-related is out of the equation.)
Another thing I’m looking forward to is having my computers (Linux and Windows), old Windows Mobile phones and my Android phone and tablet synchronized (contacts, calendar, email) through the Internet without Google’s help, but I realize this is even harder find than the IM solution I specified above.
Seeing that I’m getting a lot of hits on this blog from people searching about the SliTaz servers being down right now, probably because I have a blog post with the words “SliTaz” and “dead” on the title, which was published over a year ago, I’d like to inform that I know nothing about the server situation other than the fact that the website is unavailable for me too.
(talking about SliTaz, I kinda stopped following the project, even though I find it interesting… note to self: pay more attention to it from now on)
I moved this blog to a different server (no downtime because the transfer was planned). Please report if something is broken.
On other topic, I have been very busy with school and real life in general, even on weekends; that sums up the reasons for my recent online absence.
I figured out I didn’t post anything here for quite a while – actually more than two months! There have been a series of events that have stopped me from updating this blog and, for a good part of these two months, have stopped me from doing anything besides checking my email and doing some school work.
The first cause for my online absence was that, a few days after I posted about this server having been reloaded, school classes have started. I happen to be taking probably the hardest school year I ever took – at least, that’s what older people said before it started, and which proved to be true now that two months of classes have gone by. Free time isn’t that abundant and I prefer to spend it doing actually something more useful than writing about random things on this blog. That almost explains why I haven’t been active on communities like FreeVPS. But there’s more…
Some time in mid-October I was left without a reliable, 24/7 Internet connection. This, after two or three months without an unlimited-traffic Internet connection, during which I had to hold the downloading of system updates for both Linux and Windows on all of my machines, plus the Android tablet; to keep to a minimum the access to online streaming media; and of course to hold any other big download/upload tasks. I had no Internet connection at home, which means checking the emails at school when possible. Checking anything other than email is horribly slow and unpractical on my old phone, and that’s why I repeat email is the fastest and most reliable way of communicating with me.
At the same time, I was being kept busy with school work. Free time was spent developing an Utilities software for my graphic calculator, a Casio fx-CG 20; this was probably the most useful thing I could do without an Internet connection, because at least gcc still hasn’t moved to the cloud.
Around 1st November, the technical problems that were stopping me from having Internet at home were solved (read: free wifi hotspot magically came back online!), and so the second cause for my lack of participation in the online life was solved. But there was still the first cause: school. So slowly, as I was having free time, I began to put me up to date on what happened while I was offline, and to make slow progress on my projects.
Apart from all this, I also have friends and family, and my real-life social life is way more active than it used to be one or two years ago (my brain must have installed some system updates, finally).
To conclude, on the IT side of things I’m now developing a JPEG image viewer for the Casio Prizm, using the picojpeg library (incredibly useful). The thing already works but is damn slow, plus selecting files is still a pain; this Prizm add-in isn’t yet published anywhere, or even announced on any place except this blog post (and don’t consider this an official announcement).
I finally had time to fix some bugs at tny.im and add some features: the optional short URL toolbar is now powered by Meny, which was developed by a guy which also has lots of other awesome work, namely a promising online presentations service called rvl.io.
I’m also trying to keep participating on online communities such as FreeVPS and Cemetech, and to keep my Twitter feed rolling, but the first cause for my online absence is still valid, and will only stop being on the beginning of July next year. This doesn’t exactly mean I won’t be online, but that you shouldn’t expect me to be as active as I once used to be. Again, if you need something, email me (admin at tny dot im, or my username on Gmail).
Until next post!